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Supported Products and Provided Services

Ask Dr. Tech provides helpdesk and troubleshooting services for home users. We are available 24x7 for all of your computer support needs, including MAC OS X support, performance optimization, tune-up and green PC solutions.

Here are some of the service features that we provide for the items below:

  • Advice and instructions on the installation and configuration of new hardware/software
  • Recommendations on the most current drivers for the customer's hardware
  • Fixing problems related to system and applications error messages
  • Remote diagnostics of malfunctions with computer hardware components
  • Fixing problems related to malfunctions of Microsoft® Windows® Operating Systems family components and software applications.
  • Performance optimization, recommendations on upgrades/updates, system failure, functionl disorder of the basic components both hardware and software
  • Troubleshoot Local Area and Dial-Up Networking configuration and connectivity
  • Antivirus protection and tune-up solution

The helpdesk and troubleshooting services include:

  • Antivirus protection, tune-up and green PC solutions
  • Performance optimization
  • General computer advice, recommendations on upgrades/updates and application training ("how-to")
  • New hardware/software installation and configuration
  • Driver update, selection, and recommendations
  • Troubleshooting system and application errors (excluding error messages related to computer programming languages, script programming and debugging)
  • Remote diagnostics of computer hardware and software components 1
  • Performance optimization

Operating Systems

  • Microsoft® Windows® 95 OSR 2 2
  • Microsoft® Windows® 98 Second Edition 2
  • Microsoft® Windows® Millennium Edition 2
  • Microsoft® Windows® 2000 Professional 2
  • Microsoft® Windows® XP Home Edition 2
  • Microsoft® Windows® XP Professional Edition 2
  • Microsoft® Windows® Vista (all editions) 2
  • Apple® Mac OS X® Leopard 5
  • Apple® Mac OS X® Tiger 5

Hardware

  • System Units
  • Monitors
  • Printers
  • Sound Cards
  • Video Cards
  • Accelerators
  • Modems
  • Storage Media
  • CD/DVD Drives
  • Digital Cameras
  • Scanners
  • PC Cards
  • USB Devices

Software Applications

  • Microsoft® Internet Explorer (versions 4.0 and higher)
  • Safari browser5
  • Mozilla Firefox browser (versions 2.0 and higer®)
  • Netscape Navigator (version 4.08) 3
  • Netscape Communicator (versions 4.08 and higher)
  • AOL browser (versions 4.0 and higher) 4
  • Opera browser (versions 5.0 and higher) 5
  • Microsoft® Outlook Express (versions 4.0 and higher)
  • Microsoft® Outlook® (versions 97 and higher)
  • Microsoft® Word (versions 97 and higher)
  • Microsoft® Excel (versions 97 and higher)
  • Microsoft® PowerPoint® (versions 97 and higher)
  • Microsoft® Access (versions 97 and higher)
  • Microsoft® FrontPage® (versions 98 and higher)
  • Microsoft® Publisher (versions 2000 and higher)
  • Microsoft® Visio® (versions 2000 and higher)
Footnotes
  • The troubleshooting services exclude any physical configuration and repair of hardware.
  • Microsoft, Windows, Windows NT, Internet Explorer and other Microsoft products referenced herein are either trademarks or registered trademarks of Microsoft Corporation.
  • Netscape, Netscape Navigator, Netscape Communicator are registered trademarks of Netscape Communications Corporation in the U.S. and other countries.
  • AOL is a registered service mark of America Online, Inc.
  • Apple is a registered service mark of Apple Inc.
  • All other trademarks are the property of their respective owners.
Sign up now - $98.00 annual plan
Also available plans: 15 day money back guarantee
per-incident $37.00
month to month* $47.00
* Plans include unlimited number of support incidents

As fast as possible

Most of the problems are solved within the first 10 minutes of screen-sharing session